AT&T Retail Sales Consultant - Albany, NY - AT&T (Albany, NY) in Albany, New York For Sale
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.
ROLES & RESPONSIBILITIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
Customer Experience and Sales
· Full understanding, acceptance and execution of Our AT&T Retail Promise
· Execute sales, service and customer experience initiatives in store
· Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
· Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
· Participate with store management in role plays on a regular basis to demonstrate “what right looks like”
· Attend weekly personnel training/educational sessions
· Review Customer Feedback Tool on a daily basis
· Escalate appropriately any billing or service issues
· Demonstrate AT&T products to clients in accordance with the Retail Experience
Employee Knowledge and Development
· Consistently adhere to the Code of Business Conduct
· Fully understand compensation plan and know how to maximize
· Drive results by keeping staff updated with daily, weekly and monthly sales reports
Product Launches
· Partner with store management to successfully launch new products, services or processes
· Actively inspect post-launch and drive improved results with best practices
· Attend training on new products and promotions to sell with confidence
Store Operations
Merchandising
· Adhere to merchandising standards
· Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer
Compliance
· Understand operational compliance of back office processes, procedures and policies
· Inspect existing and new retail programs, tools and training
Other
· Report fraudulent activity to Asset Protection
· Perform other duties as assigned by management
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